Returns Policy

We pride ourselves on our detailed descriptions and high-quality photos provided, to prevent any unnecessary returns please check that you have all the information you need to make the right choice ahead of purchase. We are happy to answer any queries and aim to answer all emails within 24 hours so please if you’re not sure, ask!  

On the odd occasion that you may wish to return an item, you have the legal right to cancel the contract as explained in the “cooling” off section of our Sale Terms and Conditions. Your legal rights are set out there and our summary here is not intended to affect those.

You must notify us within 14 days of receiving your item and return the item within 14 days thereafter. The item must be in the same condition as when it left our HQ with the return ribbon in tact. Please notify us as soon as possible at contact@bellsandwhistlesluxury.com, we will provide you with the return address details for shipping your item safely back to us.

There will be a deduction from the refund if the goods have been subject to any unnecessary handling. 

The cost for return postage is your responsibility, please send it back to us using a tracked and insured service with adequate packaging for transit. Our bags were made to be worn not lost in the post!

Our Returns Policy does not affect your statutory rights.

Provided you have complied with the cooling off requirements, we aim to process your refund right away. Remember, funds can take up to 10 working days to return back in your account depending on the payment method used. 

Please note any duties and taxes from international sales are non-refundable along with the initial international shipping costs.  

Exchanges

We don't accept exchanges but your order will be refunded providing you meet the conditions above.

Cancellation Policy 

A cancellation of sale may take place up to the point of which the item is dispatched, and must be received via email to contact@bellsandwhistlesluxury.com. We aim to dispatch all items quickly so please be prepared that your item may well likely have been dispatched, in which case your cancellation of sale then follows the process of a return under the cooling off rules. Please see information about returns policy.